TERMS OF SERVICE

WHICH LAW APPLIES TO YOU§ 00

These Terms are written for our main market, Zimbabwe. If you use the Services in Zimbabwe, or at a site whose country is Zimbabwe, the Zimbabwean clauses in these Terms apply to you, including:

• Consumer Protection Act [Chapter 14:44]. Nothing in these Terms takes away a right this Act gives you. If a clause here conflicts with it, the Act wins.
• Postal and Telecommunications Act [Chapter 12:05] and the rules of the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), which licenses telecommunication services and type-approves radio equipment (see § 09).
• Cyber and Data Protection Act [Chapter 12:07], which governs how we handle your personal information (see our Privacy Policy) and the cyber offences referred to in § 05.
• Interception of Communications Act [Chapter 11:20]. We give information to the authorities only when Zimbabwean law requires it, for example under a warrant or court order.

If you use the Services in South Africa, the South African clauses apply instead, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, the Cybercrimes Act 19 of 2020 and the Protection of Personal Information Act 4 of 2013 (POPIA).

In these Terms:

• "We", "us", "Power Connect": Br3eze Africa, which runs the Power Connect platform (website, apps, API and billing).
• "Services": the Power Connect apps and website, accounts, credits, passes, vouchers, the shop, the marketplace and Wi-Fi access at Partner sites.
• "User" / "you": anyone who creates an account, buys something or connects to a Partner site.
• "Partner" (also "operator"): an approved business that runs a Wi-Fi site on its own router and internet connection and sells access through Power Connect.
• "Site": one Partner router and location listed on Power Connect.
• "Credits": a prepaid balance in US dollars held in your account and used to pay for Services (§ 06).
• "Pass" (also "plan"): time- or data-limited internet access bought with credits.
• "Voucher": a code that adds credits or access to an account.
• "Session": one signed-in connection at a Site.

Power Connect is a platform that lets you buy internet passes and connect at Partner Wi-Fi sites, mainly in Zimbabwe and South Africa. Partners provide the internet connection and router at each site; we provide the accounts, billing, apps, sign-in and site management software.

• Accounts, credits, passes and vouchers
• Getting connected: adding the site's Wi-Fi to your phone (app), or signing in on the site's hotspot page (passwordless sites)
• A shop for physical products and a marketplace where you can request prices from Partners
• Partner tools: site management, site agent, statements and payouts
• Support, notifications and community posts

Your account:

• Give accurate details. One account per person; you are responsible for activity on it.
• Keep your password and sign-in methods safe and tell us at once if you think someone else has used your account.
• Some actions (sending credit, paying a payment request, paying a service order) need a verified email and a recent sign-in.

Passes and vouchers:

• A pass starts when you buy it and ends at the time or data limit shown before purchase. The device limit shown applies.
• Unused time on a pass ends with the pass. Credits in your balance do not expire.
• A voucher can be redeemed once. Keep voucher codes private: anyone with the code can redeem it.

You may use the Services only for lawful purposes, for example:

• Web browsing, email, messaging and social media
• Streaming and downloads within the fair-use limits of your pass
• Remote work, voice and video calls
• Software updates and cloud backups

Use the network in a way that does not degrade it for other users at the same site.

The following are not allowed and may lead to immediate suspension:

• Hacking, port scanning, probing or attacking any system, or spreading malware
• Child sexual abuse material. We report it to the Zimbabwe Republic Police (or the South African Police Service for South African sites) and other competent authorities
• Sharing copyrighted content without permission
• Running servers, proxies, VPN exit nodes or crypto mining on a Site
• ARP spoofing, DNS poisoning, intercepting or recording other users' traffic
• Bypassing sign-in, device limits, session limits or data caps
• Spam, phishing, fraud, or using credits or payment requests to launder money or evade tax
• Reselling access, or sharing a site's Wi-Fi password, unless you are an approved Partner for that site
• Tampering with, reverse engineering or overloading the apps, API or site agent

• Unused passes and vouchers: if you haven't connected with a pass, or haven't redeemed a voucher, you can ask for a full refund within 7 days of purchase.
• Service not delivered: if a Site was down or we couldn't connect you for reasons that are not your device's fault, we will refund or replace the unused part of the pass.
• Credit balance: you can ask us to refund unused credits you paid for when you close your account. We refund to the original payment method where it allows it. Credits received as a gift or from a promotion are not refunded in cash.
• Shop products: faulty or not-as-described products can be returned for a repair, replacement or refund.
• We answer refund requests within 10 business days. Ask through Support in the app or by email (§ 16).

Speed and availability depend on the Partner's internet connection, the number of people at the site, your device and interference. Speeds shown for a pass are maximums, not guarantees.

• Partners may apply fair-use limits so one user can't take all the bandwidth.
• Planned maintenance may interrupt service; we'll give notice where we can.
• Satellite-linked sites (for example Starlink) may have higher latency and weather-related outages.

Partners are approved after an application and review. By listing a Site, a Partner confirms that:

• It holds the licences, registrations or written permissions the law requires to provide internet access at the Site. In Zimbabwe this means a POTRAZ licence or authorisation, or written permission from a licensed internet service provider to resell its service.
• Its routers and radio equipment are type-approved by POTRAZ (or ICASA in South Africa).
• Its upstream internet contract allows the connection to be shared with paying customers.
• It handles customers' personal information only as our Privacy Policy allows, keeps router credentials on its own site agent, and never shares a Site's Wi-Fi password outside Power Connect.
• It is responsible for tax on its earnings. Partner earnings are paid out after review, in the currency and by the method agreed with us.

The Power Connect software, design, name and logo belong to Br3eze Africa or its licensors. You may not copy, modify or redistribute them, or use our name or logo, without written permission. Partners get a limited, non-transferable licence to use the platform to run their Sites while their partnership is active. We may use feedback you send us to improve the Services.

To the extent the law allows, the Services are provided "as is" and "as available".

• We don't promise the Services will be uninterrupted or error-free.
• We don't control, and aren't responsible for, content you reach on the internet.
• Answers from the in-app assistant are general help, not professional advice.

To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profits or business interruption). Otherwise our liability for a claim is limited to what you paid for the pass, voucher or product the claim is about.

You can close your account at any time by contacting us. We may suspend or close an account:

• immediately, for a serious breach of § 05 or where the law requires it;
• after a warning, for any other continued breach of these Terms;
• if we stop offering a Service or a Site closes, with notice where we can.

When an account closes, we refund unused paid credits and unused passes under § 07, unless the closure is because of fraud or a crime, in which case we may hold funds while the authorities investigate.

Zimbabwe: if you use the Services in Zimbabwe, these Terms are governed by the laws of Zimbabwe, and the courts of Zimbabwe have jurisdiction.

South Africa: if you use the Services in South Africa, these Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

Please tell us about a problem first (§ 16) and give us 30 days to resolve it. This doesn't stop you from going to court or to a regulator at any time.

• Consumer complaints in Zimbabwe: the Consumer Protection Commission
• Telecommunication service complaints in Zimbabwe: POTRAZ
• Personal information complaints in Zimbabwe: POTRAZ as the Data Protection Authority
• South Africa: the National Consumer Commission, and the Information Regulator for POPIA matters

We may update these Terms. The version and effective date are shown at the top. When we make a material change, the app asks you to accept the new version before you continue; until you do, you can still ask for the refunds in § 07. If you don't accept, you can close your account.

For questions, complaints, refund requests or legal notices: